Terms and Conditions

General

Meals will be served in thermal containers (Food dishes) & thermal flask (Soups & Longan Teas) except for the very last meal of the package and trial meals where meals will be served in Microwavable containers.
3 x thermal containers & 2 x thermal flask will be on loan to customers:
- For daily exchange during the service fulfilment period
- Customers will be responsible for the cleanliness and overall condition of the items loaned.
- Charges will be levied in the event of lost and/or damaged of the loaned items.
Delivery time range between:
- Lunch: 10.00AM to 1.00PM
- Dinner: 4.00PM to 7.00PM
  *Customer accepts that meal deliveries may be delayed due to traffic conditions and/or unforeseen circumstances.
There are no meal deliveries for:

Christmas Day
New Year’s Eve
1^st and 2^nd Day of Chinese New Year
*The meals will be replaced, customers would still receive the full amount of Days/Meals they have paid for.

We deliver islandwide (strictly to residential address only regardless trial meal or package meal) throughout Singapore, for delivery to Sentosa additional $20 per trip. with the exception of Tuas.
For change of delivery address on weekdays, customers have to inform us at least 1 working day in advance, before 2:00PM. For change of delivery address on weekends and PH, customers have to inform us at least 2 working day in advance, before 2:00PM.
All meals are freshly cooked on a daily basis and are to be consumed within the time indicated on the meal delivery bag.
Menu may vary without prior notice due to unforeseen seasonal nature and market fluctuations on the ingredients.
The order reservation is only valid up to 8 weeks after the E.D.D provided. After which, it will be cancelled and no refunds will be made. Reinstatement will not be possible.
Service Upgrade:
- Customers may upgrade their package by informing us 3 working days in advance by 2:00PM, before the last day of the package.
- Customers would have top-up the difference in package price and payment can only be done via Cash or Bank Transfer.
The Management shall not be liable for any special or consequential damages that may result from the use of Chilli Padi Confinement’s services.
The Management reserves the right to amend the menu, prices, and the terms and conditions without prior notice.

Commencement of Meal deliveries and postponement

Customer may call us at 6914 9900, email us (confinement@chillipadi.com.sg) or chat in with us on Messenger.
Commencing Meal deliveries:
- Customers would have to inform us 1 working day in advance before 2:00PM (for delivery on weekdays) or 2 working days in advance before 2:00PM (for delivery on weekends and PH) for the commencement of your confinement delivery.
Meal postponement:
- Customers would have to inform us 1 working day in advance before 2:00PM (for delivery on weekdays) or 2 working days in advance before 2:00PM (for delivery on weekends and PH). The meal will be replaced (please note that we only allow maximum 3 postpone dates).
- In the event that the meal has to be cancelled without sufficient notice provided, there will be no meal replacements and refunds.

Cancellation & Refunds

Customers would have to inform us latest by 2:00PM of the day before the intended cancellation date. There is strictly no refund of purchased package.
Once cancelled the package cannot be reinstated.